Offre d'emploi - French Customer Representative - Sound

DESCRIPTION DE L'OFFRE :

VilleBARCELONA

Secteur d'activités
TECHNICAL SUPPORT

Type de contrat
CDI - TEMPS PLEIN

Catégories
TECHNICAL SUPPORT

Rémunération
: UP TO 
17 858 € /an


We are currently recruiting native speakers of French to be part of an exciting team, working for the leader in the technological sector (Sound system, Headset - Bluetooth speakers - HomeCinema).

Our Service will be responsible for resolving Customer's requests, when possible, in a single telephone call using customer's troubleshooting protocols:

 

 

Main Tasks

- Provide with accurate information to our customer.

- Logging and follow up of correct and Valid Orders or requests.

- Ensuring the highest level of Customer Satisfaction Surveys Scores

- Delivery of high caliber Customer Service on Post-Sales requisitions (Logistics, warranties, refunds...)

- Capturing of all required data elements in CRM as required by client's training, policies and procedures.



PROFIL RECHERCHÉ :

- Native speaker of French

- High Level of English.

- Excellent communication skills in a variety of customer facing situations.

- IT knowledge will be a plus.

- Good team player with drive for success.

- Previous experience in similar position is a plus.

 



NOUS VOUS OFFRONS :

- Salary: 15938.37 Euros gross/year + up to 1920 Euros gross/year in bonus

- Extensive training on market leading products, personal development programs and mentoring to fully develop skills.

- Good career prospects.

- Full time positions: 39 hrs / week.
- Location: Center of Barcelona



POSTULER