Offre d'emploi - French Technical Support Advisor

DESCRIPTION DE L'OFFRE :

VilleBARCELONA
 
Secteur d'activitésTECHNICAL SUPPORT

Type de contrat
CDI - TEMPS PLEIN

Catégories
CUSTOMER SERVICE

Rémunération : 19 000€ UP TO /an 


We are looking for a Technical Support Advisor with a high level of French and Spanish for one of our clients, a leading company in new technologies. This position involves resolving technical and usage doubts or issues of consumer costumers that are using the product and/or services related.

Responsibilities

-Support product through email, phone and chat channels.

-Maintain client relationships through product support.

-Respond to incoming calls, email and from end users.

-Manage effectively all incoming incidents in a customer service environment and through a ticketing tool

-Gather information from customers and advise on our Client policies.



PROFIL RECHERCHÉ : 

- High/native level of French

- Fluent Spanish

- Familiarity/aptitude with networks (Proxy Settings, Routers, Internet Modems, Ethernet), Android Operating Systems and Online Apps

- Proficient PC skills

- Team player

- Quick learner

- Excellent communication skills (ability to communicate technical issues in non-technical terms)

- Ability to operate in high pressure situations


Preferred Qualifications:
 

- Six months or more experience in front-line technical customer service role preferred

- Associate's Degree preferred or equivalent job experience preferred

- Familiar with ticketing systems is preferred but not necessary

- Excellent written and verbal communication skills 



NOUS VOUS OFFRONS :

- Full-time (39 hours) and long-term contract

- Schedule: from Monday to Friday, from 09:00 to 21:00; Saturday and Sunday, from 09:00 - 18:00 (rotating weekends)

- Salary: 17 500 Euros gross/year + up to 1 500 Euros gross/year in bonus

- Internal Development Program

- Relocation Package if you're living abroad
- Discounts in language courses



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